Refund policy

We want you to be confident buying tools from KP Multi Tradesman Ltd. Here's how returns work.

Return Window

You may return most items within 30 days of delivery for a refund or exchange. This is longer than the 14-day cancellation period that UK law requires for online purchases.

Condition Requirements

Returned items must be unused, in their original packaging and in the same condition you received them, with any accessories, guards or parts included. Tools that show signs of use, damage from use or missing parts may not be eligible for a full refund, and we may reduce a refund where the law allows.

Who Pays Return Shipping

  • If your item arrived damaged, faulty or incorrect, we cover the cost of return shipping and will send a replacement or a full refund.
  • If you're returning an item for any other reason (for example, you changed your mind or chose the wrong size or spec), return shipping is the customer's responsibility.

How to Start a Return

  1. Email info@kpmultitrader.co.uk with your order number and the reason for the return.
  2. We'll confirm eligibility and send return instructions.
  3. Pack the item securely in its original packaging and send it back to us using a tracked service.
  4. Once we've received and inspected it, we'll process your refund or exchange.

Please don't send items back before contacting us, as this may delay your refund.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect the returned item. Please allow extra time for your bank or payment provider to show the refund. Original delivery charges are refunded when you return a whole order within the 14-day cancellation period, up to the cost of our standard delivery option.

Damaged or Faulty Items

If your item arrives damaged, develops a fault, or is incorrect, please contact us as soon as possible so we can help resolve the issue. Any request to report a problem within 48 hours is intended to help us investigate promptly and does not limit your statutory consumer rights.

Exchanges

The quickest way to get a different item is to return the original for a refund and place a new order.

Non-Returnable Situations

Items that have been used, installed, modified or damaged after delivery through customer handling are not eligible for return unless they were faulty on arrival.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Questions

Reach out to info@kpmultitrader.co.uk or +44 7722 554152 (Monday to Saturday, 8:00am to 5:30pm GMT) and we'll walk you through it.

KP Multi Tradesman Ltd, Wintershall, Gate St, Bramley, Guildford GU5 0LR, United Kingdom